CabRide – Terms & Conditions
Effective date: 1 November 2025
Operator: RJCabRide GmbH (“CabRide”) Eichenstraße 57, 65933 Frankfurt am Main, Germany
Helpline: +496925710866 · Email: [email protected]
Imprint & Privacy: see links in the website footer.
1) Scope, Roles & How We Operate
1.1 Scope. These Terms apply to services available through CabRide, including airport transfers, hourly (as-directed) rides, and intercity travel.
1.2 Two possible roles. For each booking, CabRide will act either as:
• Transport Provider (Principal) — we provide the service with our own fleet or with vetted partner operators acting on our behalf. Your contract is with RJCabRide GmbH.
• Platform/Agent/Marketplace — we facilitate your booking with an Independent Supplier (a licensed transport operator). In this case, the service contract is between you and that Supplier; CabRide provides the platform, payment collection (where applicable), and customer support.
1.3 Disclosure of role. Your booking confirmation will clearly state whether CabRide is the Transport Provider or Platform/Agent for your ride.
1.4 Standards. Whether delivered by CabRide or a Supplier, services follow CabRide’s service standards (professional chauffeurs, clean vehicles, clear pricing). If a Supplier’s mandatory local terms apply, any material differences will be highlighted in your confirmation.
2) Definitions
• Pickup Time: the scheduled local time for pickup shown in your confirmation.
• Free Waiting Time (FWT): the grace period before waiting fees apply (see §7).
• Point-to-Point: a fixed route A → B transfer.
• Hourly (As-Directed): chauffeur service for a set number of hours with flexible routing within city limits (see §11.4).
• Intercity: city-to-city transfers (typically > 50 km).
• No-Show: passenger not present by the end of FWT and unreachable (see §8).
• “Or similar”: the vehicle shown may be substituted with an equivalent model of the same category and comparable capacity/comfort.
3) Booking, Confirmation & Changes
3.1 Booking channels. Book via our website, app, email, or phone. Provide: passenger name, reachable mobile number (roaming on), pickup time/location, destination(s), flight/train details (if any), passenger count, luggage details, and any special requests (child seats, accessibility, pets, multi-stop, etc.).
3.2 Standards. A booking is confirmed only once you receive a CabRide booking confirmation (email or in-app). It will show the role (provider vs agent), service details, and price.
3.3 Changes. Changes are subject to availability. Within 4 hours of Pickup Time, changes are treated as cancellation + rebooking (see §9).
3.4 Customer responsibilities. Please ensure details are accurate and keep your phone reachable. Incorrect/missing data or an unreachable contact may cause delays or service limitations; CabRide cannot be liable for resulting losses.
4) Pricing, Inclusions & Payment
4.1 Currency & VAT. Prices are in EUR and include applicable taxes, unless stated otherwise.
4.2 What’s included. Base fare includes the vehicle and chauffeur for the confirmed route/time, standard Free Waiting Time, and reasonable route planning. Where flight monitoring is available, we do track arrivals (see §10).
4.3 Extras (if they arise). Additional waiting time, extra stops, extra distance, night/peak surcharges, tolls/parking where not included, child seats, or special requests may be billed at cost or per tariff (see §7 and §11).
4.4 Payment. First-time or one-off bookings typically require advance payment (bank transfer or secure card link). Account clients follow agreed terms.
4.5 Promotions & discount codes. Non-transferable, not redeemable for cash, not combinable, and valid only for stated dates/services. If a booking is changed or cancelled, promotional value may be void according to the offer’s conditions.
5) Vehicle, Capacity & Luggage
5.1 Capacity & luggage. Please respect published passenger and luggage limits; oversize/excess luggage must be declared. If items can’t be safely carried or secured, the chauffeur may refuse them.
5.2 Belongings. Personal belongings remain your responsibility. Please check the vehicle before you leave; we’re not liable for loss/damage. (We can arrange shipping of found items at cost.)
5.3 Equivalent models. We may provide an equivalent vehicle (“or similar”) in the same category if the model shown is unavailable.
6) Meeting Points & Access
6.1 Airports. Unless stated otherwise, the chauffeur meets after baggage claim in arrivals or at a designated meeting point set in your confirmation.
6.2 Hotels/Addresses. Curbside or lobby pickup, as allowed locally.
6.3 Stations/Events. We’ll agree a clear meeting point accessible to the vehicle.
6.4 Adjustments. If access/security/events restrict curbside pickup, we may set an alternative meeting point as close as reasonably possible and inform you.
7) Waiting Time & Surcharges
7.1 Airports (Flights). 60 minutes Free Waiting Time from actual flight landing (if flight data is provided & trackable). After FWT: waiting is billed in started 15-minute blocks at the category’s waiting rate.
7.2 Train stations. 30 minutes Free Waiting Time from scheduled arrival (or actual if tracked). After FWT: billed in started 15-minute blocks.
7.3 Hotels/home addresses (Point-to-Point). 15 minutes Free Waiting Time from Pickup Time. After FWT: billed in started 15-minute blocks.
7.4 Hourly bookings. Waiting is included within the booked hours. Exceeding booked hours triggers overtime (see §11).
7.5 Untrackable flights. If flight info is missing/untrackable, waiting counts from the scheduled Pickup Time shown in your confirmation.
8) No-Show
8.1 A No-Show occurs when the passenger is not at the meeting point by the end of FWT and is unreachable via the provided contact number.
8.2 Charge. No-Shows are fully chargeable (fare non-refundable). If you later wish to travel, a new booking is required.
9) Cancellations, Refunds & Reschedules
9.1 Refund policy (standard).
• Before 12 hours of Pickup Time: 100% refund
• After 12 hours of Pickup Time: No refund
Example: Pickup 18:00, paid €50. Cancel at 14:00 → 100% refund. Cancel at 14:01 → no refund.
9.2 Reschedules. Within 4 hours, reschedules are treated as cancel + rebook (subject to availability).
9.3 Refund method & timing. Approved refunds return to the original payment method. Processing times vary by provider; please allow 7–12 business days after approval for funds to appear.
10) Flight/Train Monitoring & Travel Buffers
10.1 Flights. Where details are provided, we monitor for delays/early landings and adjust dispatch times accordingly. FWT still applies per §7.
10.2 Trains. Where real-time data is available, we adjust. Otherwise, waiting counts from scheduled time.
10.3 Advisory. Please allow sufficient buffer time for flights and long-distance trains; conditions can vary (traffic, weather, control checks).
11) Overtime, Extra Distance & Hourly Rules
11.1 Hourly service — time & increments. Exceeding booked hours is billed per started 30 minutes at your vehicle category’s overtime rate (rates vary by category).
11.2 Hourly service — distance allowance. Hourly bookings include 20 km per booked hour, applicable only within the city limits selected at booking. Distance beyond the included allowance is billed at the category’s per-km rate.
11.3 Intercity / Point-to-Point — extra distance & stops. Unplanned extra stops or route changes may incur waiting and/or extra-km charges according to your vehicle category.
11.4 Hourly scope. Hourly (as-directed) is a city-limits product. If your itinerary extends beyond city limits, we may switch to intercity pricing or agree a tailored quote.
11.5 Night/peak surcharges. May apply based on time, locality, or conditions. Any such surcharges will be disclosed at booking or in your confirmation where determinable in advance.
12) Safety, Conduct & Right to Refuse
12.1 Seatbelts must be worn by all passengers. Smoking, drugs, and open alcohol are prohibited.
12.2 The chauffeur may refuse service if the situation is unsafe, unlawful, or beyond vehicle/weight limits (e.g., excess passengers/luggage, aggressive behavior).
12.3 Driving/working-time laws. Services operate within applicable driver working and driving-time rules. If a plan risks exceeding legal limits, we’ll adjust timing or routing to remain safe and compliant.
13) Minors, Child Seats, Accessibility & Pets
13.1 Minors. Passengers under 18 must travel with a parent or legal guardian, unless expressly agreed otherwise in writing in advance.
13.2 Child seats. Must be requested in advance. Local law may require specific seats; responsibility lies with the contracting party to declare needs.
13.3 Accessibility. Please tell us about mobility needs in advance; we’ll allocate a suitable vehicle where available.
13.4 Pets. Accepted by prior agreement and in appropriate carriers; cleaning fees may apply.
14) Damage, Cleaning & Lost Property
14.1 Damage/cleaning. You are responsible for damage or excessive soiling (e.g., spills, vomit). A valet/soil fee of €250 applies, plus any repair costs and reasonable downtime where relevant.
14.2 Lost property. Items left in vehicles are held for a reasonable period. We’re not liable for loss/damage. Shipping can be arranged at cost.
15) Delays, Force Majeure & Liability
15.1 We use reasonable efforts for punctuality. We are not liable for delays due to traffic, accidents, weather, road works, strikes, police checks, or other events beyond our control.
15.2 Our liability is limited to the paid fare for the affected service; we do not cover consequential losses (e.g., missed flights, hotels, or business appointments).
16) Subcontracting & Suppliers (when we are principal)
16.1 CabRide may assign trips to vetted partner operators who follow our standards. Your contract remains with CabRide unless your confirmation states we act as Platform/Agent (see §17).
17) Marketplace/Agent Model (when we are intermediary)
17.1 Role. In some cases, CabRide acts as a platform/agent, facilitating your booking with an Independent Supplier (licensed transport operator).
17.2 Contracting party. Your transport contract is with the Supplier named on your confirmation. CabRide provides the platform, booking management, and (where applicable) payment collection on the Supplier’s behalf.
17.3 Supplier terms. The Supplier’s operating terms (e.g., local regulations, capacity limits) may apply alongside these Terms. Where there is a material conflict, the booking confirmation or the Supplier’s mandatory legal terms will prevail for that ride.
17.4 Support. CabRide remains your first point of contact for coordination and support, and will assist in resolving any service issues with the Supplier.
18) Data Protection
18.1 We process personal data according to our Privacy Policy (see footer link). Please review it to understand how we handle your data.
19) Complaints & Support
19.1 If something falls short, email [email protected] within 3 days of service. We’ll review and respond promptly.
19.2 Our helpline +49 69 257 108 66 is available 24/7 for active bookings.
20) Use of Website & App; IP
20.1 CabRide grants you a limited, non-exclusive, non-transferable license to access and use our website/app solely to make and manage bookings.
20.2 You may not copy, scrape, frame, reverse engineer, or otherwise exploit any part of the platform except as permitted by law.
20.3 All content, marks, and logos remain the property of their respective owners.
21) Governing Law & Venue
21.1 These Terms are governed by German law.
21.2 Place of jurisdiction (where permitted): Frankfurt am Main, Germany.
22) Updates to Terms
22.1 We may update these Terms from time to time. The version and effective date appear at the top of this page. Material changes will be highlighted on our website/app.
